There’s been a lot of web ink spilled on the subject of measuring user engagement. It is true there is no magic formula for measuring it, but take my word for it: when a user buys something from your web store, fills up a lead form, subscribes to your RSS feed or comments on your latest blog post, that user engages with your website.

Try to answer the following question: how well is your website doing when it tries to engage visitors that have a clear focus? I am talking about those visitors that land on your website by searching for a specific keyword on search engines, unrelated to your brand.

1. Start by setting goals for each action you deem means engagement

The following video will offer you clear details on how to do exactly that:

…or the scientific approach to actionable web analytics

Web analytics masters like Eric Peterson, Avinash Kaushik, Anil Batra and many others have been advocating since always for actionable web analytics. They have dedicated blogs and entire books on how not to be a reporting monkey but rather be an web analytics ninja.

The road to web analytics ninjaness ain’t easy. Whenever you think you get a big WOW from your web analytics data don’t just run to the IT department and tell them everything they did is plain wrong. Take a deep breath and try to answer some questions before.

How reliable is the source of your discovery?

This one gave me shame moments for a couple of times so far. On my dashboard I have a big widget for the conversion rate. One day, entering the web analytics solution it showed a huge drop. I got everybody in the company fired up, just to realize that nothing happened to the conversion rate. It was just a bug in our website that affected the way we measured a couple of our metrics.

Understanding who your newsletter subscribers are, is a must. The simple fact that they subscribed it means that they are interested, they care, they want to know more about you. If your newsletter quality will raise to their expectations, it will be much easier to convert them from subscribers to clients.

So, who subscribes to your newsletter?

In order to make a profile of the visitors who subscribe to your newsletter, first add a Goal to your Google Analytics implementation. A goal would be the URL of the page that says “Thank you for subscribing”. In case you use double opt-in, which I highly recommend, it is the URL address of the page that confirms the subscription.

Here is how your goal setup should look like:

Creating a Google Analytics Goal for newsletter subscribing

No matter if you are just about to start a new website and want to track it using the power of Google Analytics or you are one of the early adopters of the powerful web analytics platform, an implementation checklist might be handy. This series of articles comes from my own need in having a clear checklist when starting any new client with web analytics consultancy.

First thing is first. As the owner of the website, make sure you own the analytics data for it. I’ve seen many cases where consultants create the Google Analytics profile on their username and share it with the owner of the website with read only rights. When the website owner wanted to switch the consultant guess what happened?

Yep, losing your analytics data is not cool at all. So, the owner of the website should be the one who creates the Google Analytics profile and shares it with as many consultants he wishes to. You can start by using your already existing Google account or create a new one.

So, here are the checklist chapters:

• Implement the right tracking code and make sure you track your whole website
• Accuracy in tracking traffic sources
• Setting up goals, funnels and ecommerce tracking
• Bonus tracking tips and hacks (filters, segments and others)

Here is the short version of the checklist:

Let me know your feedback on it or if you would like me to cover any other aspects as well.

After creating a profile for your website in Google Analytics, the next step is to add the tracking code to your website. Google Analytics uses 2 different tracking codes: the old one, called urchin.js, quite limited in functionality and the new one called ga.js which Google continues to improve to higher standards quite frequently. My recommendation is to use or switch to the ga.js code.

The tracking code is customizable in order to fit the need of any website. It has 3 mandatory elements (the javascript file, the identification code and the tracker) and lots of optional elements. In order to make sure you’ll get accurate tracking when generating your tracking code you need to see what fits your website from the following:

• Your website uses subdomains;
• You use different domains for the same website (using this will also track subdomains);
• You want to track traffic from mobile devices as well (for advanced users).